FAQs

To make it easy for you, we’ve listed some of our frequently asked questions about our service and appointments, click on the question to see the answer.

If you need more information, please get in touch with us and we’ll be happy to help.

What is a holistic approach?

A holistic approach looks at the patient as a whole person, not a part. We listen to you as an individual and hear your voice. Our physiotherapists give a professional service with attention to the person, with practical treatment methods to achieve realistic outcomes.

A holistic approach looks further past ‘what’ the problem is and looks at ‘why’ there is a problem as we believe this needs to be addressed in order to give you the best possible care and the right treatment. When we treat the issue, we’ll also consider other factors such as your medical history and general health, your lifestyle and daily routine, family life and the environment you live in.

What will happen during my appointment?

On our first visit, we like to take a full history about yourself, what has been happening recently to you plus your medical history. Some patients like to have a family member present. You may be asked to demonstrate your walking or specific joint movements. We will discuss with you as we go along the ‘what’s’ and ‘why’s’ of these questions. It may be necessary to ask you to shed some clothing in order for us to see what is happening. We do keep a record of what is discussed and you’ll be asked to sign for your consent. On our first visit, we not only assess but will also start your treatment.

Are you qualified practitioners?

Yes, all of our physiotherapists are DBS (formerly CRB) checked and fully qualified to Chartered/Degree level. We are members of the Chartered Society of Physiotherapy and are registered with the Health and Care Professions Council. Further to this, they must annually complete their Mandatory Training (which includes basic life support, manual handling and infection control) and maintain their Continuing Professional Development (CPD) by regularly undertaking additional studies in their chosen fields of clinical interest.

What can you treat?

We are very experienced in a wide range of conditions and situations. We particularly enjoy meeting you in your residence because it gives us an insight into what your real day-to-day situation is, allowing us to treat accordingly. Please see our ‘conditions treated’ page for more information.

Do you only visit patients at their home?

We are a mobile visiting physiotherapy service. We visit patients in their own domestic home or at their nursing home. This is more convenient and comfortable for the patient.

How long are the appointments?

Appointments are a full 1 hour session

How much are appointments and how can I pay?

Our appointments are for one hour and are charged at £80 per appointment. You can choose how you would like to pay – we accept cheques and credit cards on the day or we can invoice you later.

What do I need for the appointment?

At your first session, we will talk to you about your medical history and current problems. Together, we’ll then plan your treatment programme. We will provide any equipment needed and can demonstrate any home equipment or walking aids that might be helpful for you.

Do I need a referral from my doctor before I can make an appointment?

No, you do not need a referral to book an appointment with us

How do I book an appointment?

Booking an appointment is easy. It can be done over the phone by calling us on 020 8651 2110, by sending an email to info@fairhand.co.uk or by filling out the form on our contact page.

How quickly can you see a patient?

We are able to see you within a few days, a week at most, from the first enquiry, including weekends

Which areas do you visit?

The whole of the Croydon area, including Purley, Coulsdon, Caterham, Warlingham and Oxted, plus out to Sutton, Reigate and Redhill.

What are your opening times?

We’re very flexible and are pleased to offer a 7 day service. Appointments can be chosen between 9.30am and 5.00pm